In this issue...

Secretly shopped!

The Better Retailing Magazine Awards shortlist of three stores that scored highest in last year’s Secret Shopper series. The winner will be announced at the Health Food Institute anniversary lecture and lunch in London on June 27.

Retail Insights: Is business rates reform on the cards?

The government is under pressure to do more for small businesses and high street shopping despite the Budget’s relief for small retailers and £13bn of business rates support since 2016.

Sales & Marketing: How to connect with your customers

How to use technology to better engage with your customers

Retail Services: Chargeback disputes

In a 2016 study, online merchants reported that around half their fraud-related revenue loss was a direct consequence of chargebacks.

Retail Services: Mobile payments

Could this be the technology to future-proof bricks-and-mortar retailing?

Online & Social Media: Are you mobilised?

How speedy experiences are shaping retail

Online & Social Media: Order fulfilment

There are several important tools for your online shopping site, among them smaller scale order fulfilment services.

Increase Gross Margin: Distinction rebellion

In 2019, sustainability is on everyone’s minds in a way that’s not been seen before.

Viewpoint: CBD oil in crisis

What does the Food Standards Agency mean by ‘proportionate compliance’ for CBD products?

Technology: Smooth operators

How technology can make a good thing better for tech-savvy shoppers.