In this issue - Spring 2022

Clearing the hurdles

Brexit, prices, supply chain. How do we navigate restrictions and other hurdles to surge ahead in difficult times?

Pricing and profitability

First supply chain issues created by Brexit and Covid. Now that's been compounded by massive global instability. We'll have to be smart in an era of rising costs, says Catherine Erdly.

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Circle of life

Arthur Parry explores some of the benefits of the Circular Economy and how this approach is helping independent retailers

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Back with a bang!

Natural & Organic Products is the show to revive post-pandemic cheer.

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Natural health inspiration at the Farm Shop & Deli Show

At the other end of April, the ‘reboot’ continues with Farm Shop & Deli Show which returns to the NEC, Birmingham (25th – 27th).

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Slick responses, if a little old-fashioned

Previously in this series, Better Retailing Magazine set the standard for secret shopping to find the great, the good or even the average health food retailers. Following our relaunch 15 months ago, New Natural Business has picked up the baton. The pandemic has changed shopping patterns for many customers so we've been focusing on stores with an online shop

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New ways to support industry training and professionalism

The Health Food Institute (HFI) has introduced a number of opportunities designed to seek supplier support and retailer participation in order to achieve its goal of encouraging and achieving professional, well-trained, knowledgeable staff in health food shops.

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How we're helping to save the NHS

There's good news on the horizon, with government and NHS finally realising what this industry has been saying for many years, that the NHS isn't a health service, it's a service for the sick and that we must encourage the public to adopt healthier lifestyles to prevent over-reliance on our NHS.

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Snoops, spies and opportunists – we see you

Anyone who has ever spent a term behind a counter, as either a fully committed staff member, manager, or owner, will know what it's like to have an undercover investigative 'customer' in your shop. No matter how hard they try to be inconspicuous, we can see them immediately. In fact, the harder they try to disguise their intent, the more it becomes apparent.

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So what can we say?

There's always a tension between regulatory requirements versus permitted health information that's going to help a product fly off the shelf. A tension like a coiled spring between the compliance department and the marketing team.

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Read articles from the Winter 2022 issue here